Our Returns & Shipping Policies
We do our best to ship all orders within 72 hours from the time they are placed.
Your satisfaction is fully guaranteed. We will provide a refund within 14 days after you receive your Spider™ product. Shipping charges are non-refundable.
Send returns (full postage paid) to:
Spider Holster
1939 East Shore Drive
Suite 4
Lansing, NY 14882
USA
Your return package must include a copy of your order receipt.
The SpiderPro™ and BlackWidow™ Holsters are warrantied from manufacturer’s defects for a period of one year, read more on the product warranty below.
For international orders, customs fees (if applicable) are paid by the recipient.
Addressing problems with your shipment:
Spider Gear LLC., ("Spider Gear") will assist with problems related to the shipping and delivery of your order. Spider is not responsible for lost or stolen packages, or packages that were sent to the incorrect address due to customer error. Problems regarding the state of a package after an order has been received must be addressed with the shipping company.
Limited 1 Year Product Warranty
Spider Gear LLC., ("Spider Gear") warrants these products against defects in material or workmanship for a period of (1) year from the original purchase of the product. Pursuant to this Limited Warranty, Spider Gear will, at its option:
(i) repair the product using new or refurbished parts or
(ii) replace the product with a new or refurbished product that has been returned to its original function.
The warranty provided is for repair or replacement of the product only.
This warranty does not cover damage caused by improper care, mishandling, misuse, alteration, or accidental damage.
Cosmetic damage that does not affect the function of the product is not included in this warranty.
The use of any non-genuine parts or accessories will void this warranty. Any parts or products replaced under this Limited Warranty will become the property of Spider Gear LLC.
Limitations on damages:
Spider Gear LLC. shall not be liable for any direct, indirect, incidental, special, or consequential damages for breach of any express or implied warranty or contract or tort claim on this product.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights and you may have other rights which vary from state to state.